Privacy Policy

We take your privacy seriously

This policy covers the personal information that SME Association of Australia Limited (We) collect, use or disclose and sets out the way in which we will use, manage and protect your personal information when you use the our website ( or any other site, services, software, applications or media managed by us.

This policy may be revised from time to time. It is recommended that you carefully read this policy each time you visit the website.

How do we collect Information?

We may collect personal information (Information) from you including your first and last name, address, telephone and mobile number(s), email address, credit card or pay pal details, pertinent booking information and any other information, when you knowingly provide us with that Information.

This will generally occur when you either:

  • visit our website or use our apps;
  • use our iphone or Andriod apps;
  • order goods or services through our website or apps;
  • participate in a survey;
  • subscribe to our mailing list;
  • submit website feedback; or
  • apply for a job.

If we collect personal information about you from someone else, we will take reasonable steps to advise you.

How do we use Information?

We may use the personal Information that you submit through the website or our apps and process that Information in order to provide goods and services. The ways we use your personal Information include, but are not limited to, the following purposes:

  • to process any order for goods or services;
  • to respond to any specific requests from visitors;
  • to determine the number of visitors to our website and conduct reviews
  • of our website;
  • to keep you informed about offers or promotions that you might be
  • interested in; and
  • to conduct marketing research.

How we handle your credit card or pay pal details?

Our website does not store your credit card or pay pal details after the order has been fulfilled. However, our online ordering system may hold your credit card or pay pal details in its payment gateway so that we provide you with a “one click” shopping experience.

Third party disclosure

We may share statistics and personal information between its affiliates and related bodies corporate.

We may also disclose your personal Information to a third party:

  • such as a our suppliers and secure internet payment providers to enable them to process payment and deliver goods or services to you;
  • if you have provided your express consent to share the Information;
  • if we are required or authorised by law to disclose the Information;
  • if your personal Information is collected in connection with a joint promoter or service provider, to that joint promoter or service provider for marketing and research purposes;
  • if we feel you might like to know about a third party’s goods and services, we may supply that personal information to that third party.

By submitting personal Information to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.

How we store your personal Information?

We will take reasonable steps to protect the personal Information you supply us with from misuse, loss and unauthorised access, modification or disclosure.

Sensitive Information

We will not collect, use or disclose sensitive information (such as information about your racial or ethnic origins or political or religious beliefs), except with your specific consent or in the circumstances permitted by law.

Clickstream data

Each time you visit the our website our server collets some anonymous information, known as click stream data, including the type of browser and system that you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server’s IP address.

We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve its website.

Our commitment to data security

We have implemented a variety of security measures to maintain the safety of the personal Information that is collected.

Personal information is stored securely at all times and will never be provided to any unauthorised third parties. While being transmitted over the internet, all credit card details are protected using SSL (Secure Socket Layer) encryption. We use the [Menulog program provided by Comodo (an independent third party)] to verify that our system complies with SSL standards. Credit card details are handled using [DPS], a leading provider of secure credit card processing solutions. [Menulog] will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.

The personal Information which we hold will be held securely within our systems in accordance with our internal security policy and the law.

While we take reasonable precautions to safeguard personal Information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such Information during transit. Users acknowledge this risk when communicating with the website or apps.


A Cookie is a piece of information that our web server may send to your computer when you visit our website. A Cookie helps us to recognise you when you revisit our website and to co-ordinate your access to different pages on the sites.

You can erase, block or receive a warning about Cookies on most internet browsers. If you want to do this, you should refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our website.

Please note that third-party advertisers or ad servers may place or recognise a unique cookie on your browser in the course of placing advertisements on our website. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies.

Links to other websites

We may provide links to other websites on its own website. A link to another website is not an endorsement of the accuracy or trustworthiness of that website or its content.

How to contact us?

Your privacy is important to us. If you have any questions or concerns about your personal information being held by us, please contact us by sending an email to or by calling us on +61 2 9929 4146.


We're not around right now. But you can send us an email and we'll get back to you, asap.


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